SKILLS SUMMARY

Solid experience as a programmer and systems analyst designing and implementing applications in accounting, adult education, billing, credit reports, commercial presentation software development, customer service, engineering, government benefits, human resources, process reengineering, telecom call processing, and workflow improvement. Possess the skills to build, strengthen, and maintain relationships. Technical aptitude with a business results focus.

QUALIFICATIONS

Technical Experience

Operating Systems: Windows, IBM MVS and AS400/iSeries, Unisys, Unix, DEC VMS.

Programming Languages: CICS, CL, COBOL, JCL, Perl, RPG, Visual Basic.

Databases: MS Access, DB2, MS SQL Server, MySQL, Oracle, Valentina.

Microsoft Office: Access, Excel, FrontPage, PowerPoint, Outlook, Visio, Word.

Interpersonal and Team Leadership Skills

Proven ability to interact positively with a wide range of people. Learn new concepts quickly and thoroughly with strong work ethic and positive attitude. Team building, facilitation and leadership. Results oriented independent decision maker and problem solver.

Analyst Competencies

Requirements elicitation, analysis and documentation. Project scope definition and management. Time and cost estimation. Design and development of test scripts, test plans and test scenarios for unit and system testing and user acceptance. Project management status and resource allocation. User training and manuals.

EXPERIENCE

Fluor-B&W Portsmouth LLC                              10/11-present 

3930 US 23 South, Piketon, OH 45661

(740)897-2985

Title: Work Control Scheduler

Responsibilities: Coordinate placement of approved work packages onto active work schedules in Primavera 6 and Excel. Monitor and adjust work schedules as necessary to reflect changing priorities and resources.

Pickaway Ross Career Technology Center                            2/09-present 

895 Crouse Chapel Road Chillicothe, Ohio 45601

(740)642-1205

Title(s): Database Administrator, Substitute Teacher

Responsibilities: Analysis, design, and improvement of Microsoft Access Work Keys database functionality. Instruction in English, Media Design, Network Support.

USEC Government Services                             3/10-9/11 

3930 US 23 South, Piketon, OH 45661

(740)897-2972

Title: Assignment Specialist

Responsibilities: Data entry for Time Entry system to avoid TSR violations.

Horizon Chillicothe Telephone                                   2/97-8/08 

68 East Main Street Chillicothe, Ohio 45601

(740)772-8200

Title(s): Senior Programmer Analyst, Systems Support Technician

Responsibilities/Accomplishments:

·               Developed and implemented applications in: Accounting, billing, customer service, engineering, human resources, toll and wireless usage on IBM 4300 mainframe and iSeries using CICS, COBOL & RPG/ILE programming languages.

·               Developed workflow process for wireless subsidiary to provision cell sites.

·               Developed programs converting wireless switch records to billing format.

·               Project manager for development of company’s first commercial software product released in September 2005.

·               Developed workflow process for Human Resources to provide accountability and faster routing of employee performance reviews.

·               Identified billing errors with access reseller recovering over $1 million.

·               Developed reports to identify trouble with new installations so measures could be implemented, including standardization, training, and accountability, to reduce truck rolls to address customer problems.

·               Developed custom interfaces with operational support systems and inventory.

·               Created operator traffic costs and profitability system.

·               Extensive computer operations experience in billing reconciliation, producing bill statements, put/get FTP file transfers, ACH, credit refunds, and system support and upgrades.

Ohio Bureau of Employment Services     10/95-2/97 

145 South Front Street Columbus, Ohio 43215

(614)466-2100

Title: Systems Analyst I    

Responsibilities/Accomplishments:

Analysis, documentation and programming in Benefits system on Unisys 2200 mainframe using COBOL. Implemented centralized non-monetary project for Quality Control and tax reporting for benefits.

EDUCATION

Ohio University